Shipping
Here in Wanderfactory, we are happy to offer you free international shipping services that currently operate in over 190 countries and most islands worldwide.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket, China Post, DHL or EMS, depending on the weight and size of the product.
Note that when you order multiple items at a time in one order, they will be shipped separately. You may receive one item before the next. So don’t worry if you don’t receive all of your items at once, they will get to you.
Do you ship worldwide?
Yes. We provide free shipping to over 190 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you ASAP.
What about custom fees?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
United States 10-30 Business days
Canada, Europe 10-30 Business days
Asia, Australia, New Zealand 10-25 Business days
Central America, South America 15-30 Business days
Please Note:
a. This doesn’t include our 2 business days processing time.
b. Expect a 2-3 week shipping delay during the busiest times of the year, i.e. Christmas period and Chinese New Year.
c. Public Holidays in your own country may also delay shipping time for up to 2 business days.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages.
What happens if no one is at home?
Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!
If you have any further questions, please contact us by email at wanderfactoryshop@gmail.com and we will do our best to help you out.